General Terms and Conditions

1. Introductory provisions
1.1. These General Terms and Conditions apply to the award of contracts for training courses between the Provider and the natural person who makes an order for the courses (hereinafter referred to as ‘‘Orderer‘‘ or ‘‘You‘‘), as well as the conditions for attending courses organized by the Provider.

1.2. The conditions for participation in the courses are binding for persons other than the ordering party. If you are ordering courses to which other persons will participate (hereinafter referred to as ‘‘Participant‘‘), you agree to acquaint such persons with these Terms and Conditions. The Customer is responsible for observing the Business Terms and Conditions. If you are ordering courses for more than one person, you declare that you are authorized to conclude the contract and exercise related rights and obligations (including, where applicable, payment of the price) for these persons.

1.3. The courses also include training courses at the Inter-national Prague Pastry Academy.

1.4. The term of courses is understood to by the day, which is given on the web interface as the date of courses, in the case of multi-day courses, the date of courses is the first day of the course.

1.5. by the Agreement we undertake to allow you(or your subscribers) to participate in the courses specified in your order, and you agree to pay us the agreed price for these rates. In addition, you undertake to follow the instructions below to participate in the courses and to ensure that these participants are also following the instructions.

1.6. If you are a consumer, e.i. if you are a natural person and you order the service outside your business or outside the scope of your own profession, i tis a consumer contract. Otherwise, the consumer contract is not, and you are not covered by consumer protection under legal regulations and these terms and conditions.

1.7. Our legal relationship is governed by the following documents:

  • these terms and conditions which define and refine our mutual rights and obligations
  • Complaints Procedure, under which we will proceed with a claim
  • Privacy Policy that governs the protection of your personal information
  • our terms and conditions set out on the web interface o rour e-mail communication, in particular when concluding a contract
  • by placing an order with us and accepting it from our side

and in matters not covered by the following laws:

  • Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the ´´Civil Code´´)
  • Act No. 634/1992 Coll., on Consumer Protection, as amended (only if you are a consumer).

1.8. If your domicile or registered office is outside the Czech Republic or if your legal relationship contains annother international element, you acknowledge that our relationship is governed by Czech law. If you are a cunsumer and the law of your country of residence provides you with a higher level of consumer protection than the Czech legal order, then this higher level of protection is given to you.

1.9. By sending an order and also by confirming it on the web interface, you confirm that you have read these Terms and Conditions and agree with them.

1.10. We may change or supplement the wording of the Terms and Conditions. Your rights and obligations are always governed by the wording of the Terms and Conditions for which they arose.

1.11. Information about contracts concluded through the web interface 

  • The contract documents will be sent to you by e-mail or printed by post at your request. When sending by post, we may asky ou to pay the associated costs.
  • The documents forming the contract are archived in electronic form. The contract is not accessible to the third parties.
  • The contract may be concluded in the Czech language, unless we expressly agree on another language.

2. A conclusion of the contract

2.1. The web interface lists the courses, including the dates, venue, pricing and course content description. Any discounts from these prices depend on the Provider´s discretion and are not legally entitled.

2.2. The presentation of our services is informative and is not our proposal to conclude a contract within the meaning of Section 1732 (2) of the Civil Code. To conclude a contract, you must submit an order and receive this order from us.

2.3. You can always place orders for selected courses via the web interface.

2.4. Your order must contain all the information required in the form, especially your contact information.

2.5. Before making a binding order, you still have the option to review and change the input data you have placed in your order and check the final price.

2.6.Before submitting your order via the web interface, check the information you entered, and then click ´´Submit Order´´ to make your order binding. We consider the information given in the binding order to be correct and complete. Please inform us by phone or e-mail about their change without delay.

2.7.If we have doubts about the authenticity and seriousness of the order, we may contact you to verify it. We may refuse an unverified order. Such an order is then viewed as i fit had not been filed.

2.8. The contract is concluded at the moment when you receive a receipt of an order from us at the e-mail address you provided when ordering. If the order is not accepted, the contract is concluded when you pay the price of the courses.

2.9. Course prices remain in effect as long as they are displayed on the web interface. In the event that there is a fully apparent technical error on our part in the pricing of the services on the web interface, we are not obliged to provide the service to you for this obviously erroneous price.

2.10. If the booked courses are full before we receive your order, we will inform you of this fact.

3. Payment Terms

3.1. The price of the courses can be paid by bank transfer before the courses on our bank account. Possible additional payment methods and possible charges associated with some payment methods are listed on the web interface.

3.2. In the case of cashless payment, the price is payable within five working days of the submission of the order under Article 2.6. terms and conditions. Your obligation to pay the price is fulfilled at the time of crediting the relevant amount to our bank account.

3.3. Please note that if you do not pay the price up to the stated maturity, you will lose your order in the registration of applicants for courses and you will not have to be accepted if the course capacity is full. We have the right to withdraw from the contract.

3.4. We receive the right not to allow you to attend the courses unless we receive payment until the start of the course or show the payment of the order (especially in case of less than 5 days before the course starts). 

4. Cancellation and changes to the contract

4.1. If you are interested in canceling or changing your order or choosing another course date, please contact us immediately. Please note that you are not entitled to these changes under these Terms and Conditions (see paragraph below) and that changes are only possible upon agreement with us.

4.2. If you are a consumer, please note that in accordance with § 1837 (a). j) of the Civil Code, you do not have the right to withdraw from the contract without stating a reason under Section 1829 of the Civil Code. If you are an entrepreneur or legal entity, please note that you do not have the right to withdraw from the contract.

4.3. Please send us a request for cancellation of a binding order in writing (by e-mail or registered mail addressed to the Company´s registered office) without undue delay.

4.4. In the event of cancellation of the course order, we reserve the right to chargé the cancellation fees as follows:

Time Cancellation fee

Within 24 hours before starting the course 3000 CZK

From 24 hours before the course starts 100% of the course price

4.5. We reserve the right to make the necessary changes to the course parameters listed on the web interface, in particular to modify the course content, to change course dates or to change the course leader (hereinafter referred to as ´´lecturer), always maintaining the quality and length of courses. We will notify you of any changes by e-mail. If you do not agree with the new terms, you have the right to withdraw from the contract without the obligation to pay the cancellation fee.

4.6. We reserve the right to cancel the courses completely in the event of an unexpected and unforeseen event (sudden restriction of traffic due to strike or adverse weather conditions, damage or destruction of the course venue, lecturer disease, etc.), or if the number of course participants.

4.7. We have the right to withdraw from the contract if we have not received a course price from you at maturity.

4.8. When canceling an order or withdrawing from the contract by either party, you will be refunded the course price (less any cancellation fees) or much of it to the account from which we received the payment, or to the account you specify within 30 days of the cancellation orders. By mutual agreement i tis possible to use the price paid by you as an advance payment for other courses.

5. Conditions of participation in organized courses by the provider

5.1. The right to attend courses is transferable to a third person before the date of the courses. The condition for the transfer is our consent. If you are interested in transferring the right to attend courses to a third party, please contact us no later than one day before the course date. In the event of a transfer, you are obliged to acquaint a third party with these terms and conditions and to pay any reasonable costs associated with the transfer of the right to attend the courses.

5.2. In the course of the courses, i tis forbidden to make any audio or video recordings of the courses without the explicit consent of the provider. Furthermore, any recorded records are prohibited from distributing, making available or otherwise providing to third parties in any way, free of charge.

5.3. We reserve the right to make video, audio and audiovisual recordings of courses where the form and speeches of course participants can be captured. We may maky these records public for the purpose of promoting, offering and providing our services. By participating in the courses you and any other participants give permission to capture and disseminate their form within the meaning of Sections 84 and 85 of the Civil Code. Permission is granted indefinitely and is revocable at any time.

5.4. By participating in the courses, you agree to respect the terms and conditions set out in these Terms and Conditions, the instructor´s instructions, and to abide by any conduct that may interfere with the course. In the event of a violation, you may be excluded from ongoing courses without a refund. You may also be denied the right to further attend in courses without a refund.

5.5. Please note that some courses are intended for advanced learners and require deeper knowledge within the discipline. This information is always listed on the web interface. We are not responsible for any misunderstanding or misunderstanding of the contents of the course content.

5.6. Every course participant is obliged the course especially:

  • follow all instructions of the trainer and the provider´s representatives
  • do not disturb the courses by noise or other inappropriate behavior
  • do not use mobile phones during courses
  • do not disturb other participants
  • behave to the instructor and other participants in accordance with generally accepted rules of behavior
  • to act in all circumstances so as not to cause damage to property or health of the provider or third parties
  • comply with the safety and fire regulations applicable to the building in which the courses are organized
  • refrain from using technical equipment to share course content

5.7. The courses will provide you with all the working tools needed to complete the course. It is forbidden to bring your own equipment, utensils, cutlery or dishes to courses. For courses designed for children, we declare that no sharp objects and tools will be provided to childer during the course.

5.8. Do not wear any jewelry on your hands that could interfere with the course activities (especially rings).

5.9. In the case of courses for children, we are responsible for the child only for the duration of the specific course. If a person other than the legal guardian issues the courses and collects from the courses, he/she must be authorized to do so by the child´s legal representative. You are obliged to inform us about this before starting the courses.

5.10. Only a healthy person can participate in the courses. We are entitled to refuse to attend courses that show signs of acute or infectious disease or other serious illnesses that may affect course rates without a refund.

5.11. If a certificate of completion is included in the course, we undertake to hand over the certificate to you and other participants via a lecturer or other appropriate means. The condition for issuing the certificate is to complete the courses. The certificate will be handed over over immediately after the courses, eventually the certificate will be mailed by agreement.

5.12. Please note that any information or documentation provided to you in the course is based on the experience and knowledge of the lecture and may not be consistent with that of other experts in the field.

5.13. All information, including information contained in documents that are the subjects of courses, or information that you obtain from us or from a lecturer during courses, is subject to the protection of business secrets under Section 504 of the Civil Code. You may not disclose this information to third parties in any way or distribute it without our prior written consent.

5.14. The content of the courses and the materials provided within the courses are protected by our copyright, or by the copyright of the lecturer or third  parties. Materials are for your convenience only. You may not copy, reproduce, distribute or use the content of the materials for any purpose without our consent.

5.15. If the copyright is not respected, we will proceed in accordance with Act No. 121/2000 Coll., Copyright Act, as amended. In particular, as a copyright holder, we have the right to request that we refrain from infringing our copyrights and request the downloading of unauthorized copies of the protected content. Furthermore, we have the right to claim reasonable satisfaction for the damage caused by our copyright infringement.

6. Defective Performance Rights

6.1. Your rights under defective performance are governed by the applicable generally binding legal regulations (in particular the provisions of Sections 1914 to 1925 of the Civil Code).

6.2. In exercising the rights of defective performance, we will proceed in accordance with our Complaints Procedure. Before submitting a complaint, make sure that you fully understand the Complaints Procedure so that the claim can be settled as quickly as possible and to your satisfaction.

7. Copyright protection, responsibility and use of web players

7.1. The content of the web pages located on the web interface (texts, including terms and conditions, photos, pictures, logos, software, etc.) is protected by our copyright or by the rights of others. You may not modify, copy, reproduce, distribute or use the Content for any purpose without our permission or consent if the copyright holder. In particular, i tis forbidden to make free or access to photographs and texts placed on the web interface.

7.2. Names and designations of products, goods, services, companies may be registered trademarks of their respektive owners.

7.3. We shall not be liable for errors resulting from third party interface in the web interface or as a result of its use contrary to its intended use. You may not use procedures that may interfere with the operation of the system or impose a disproportionte burden on the system when using the web interface.

7.4. If you make any unlawful or unethical behavior while using, the web interface, we may restrict, suspend or terminate your access to the web interface withour compensaton. In this case, you are also obliged to pay us the damage that has been demonstrably incurred by your conduct under this paragraph, in full.

7.5. Please note that clicking on some links on the web interface may leave the web interface the web interface and redirect to third party websites.

8. Web interface registration

8.1. By registering through the registration form on the web interface, a user account is created. Keep access to your user account confidential. We are not responsible for any misuse of a user account by third party.

8.2. The registration information must be true and complete. We may cancel the account for which false or incomplete information has benn used to close it. In case of changes in your data, we recommend that you edit them in your user account without delay.

8.3. In particular, you can use your user account to order courses, track orders, and manage your user account. Any additional features of the user account are always listed on the web interface.

8.4. Please note that we have the right to terminate your user account without compensation if your account is in violation of applicable laws, regulations or these Terms and Conditions.

9. Final provisions

9.1. We are authorized to provide services on the basis of trade license. Our aktivity is not subject to any other permission.

9.2. Trade control is carried out within the scope of its competence by the relevant Trade Licensing Office. The Czech Trade Inspection Authority (http://www.coi.cz/) inspects compliance with legal regulations concerning compliance with consumer protection regulations. Consumer rights and other stakeholders are also defending consumer rights. 

9.3. We handle any complaints through our contact e-mail. You can also contact the entities listed in Article 9.2. We are not bound by any codes of conduct with respect to our customers, neither do we comply with any such codes.

9.4. If you are a consumer and if a dispute arises between us that cannot be resolved directly, you have the right to appeal to the Czech Trade Inspection Authority (address: Czech Trade Inspection, Central Inspectorate – department ADR Štěpánská 15, 120 00 Prague 2, web interface: www.coi.cz, www.adr.coi.cz, e-mail contact: adr@coi.cz, telephone: +420 296 366 360) or to the Association of Czech Consumers (address: Tř. Karla IV. 430, 500 02 Hradec Králové, web interface: www.konzument.cz, e-mail contact: spotrebitel@regio.cz, telephone: +420 495 215 266) for the purpose of out-of-court settlement of a consumer dispute. You may exercise this right no later than 1 year after the date when you firts exercised the right in this consumer dispute with us.

9.5. You can also use the online platform set up by the European Commission at http://ec.europa.eu/consumers/odr/ to complain about our services and to find an ADR entity.

9.6. When concluding a contract, means of distance communication (especially the Internet network) are used. You pay for the costs of using remote communication resources (especially Internet access or telephone calls). These costs do not differ from the normal rate.

9.7. Unless otherwise agreed, all correspondence relating to the contract between us shall be in writing, either by e-mail, registered mail or personal delivery. We will deliver to our e-mail address you have communicated to us.

9.8. In the event that any provision of these Terms and Conditions is invalid, ineffective or inapplicable (or becomes so), the provision that is closest to the invalid, ineffectiveness or non-applicability of one provision shall not affect the validity of the other provisions. It is only possible to chnage or amend the contract (including terms and conditions) in writing.

These terms and conditions are valid and effective from 5.12.2018.
If you are a consumer and if a dispute arises between us that cannot be resolved directly, you have the right to appeal to the Czech Trade Inspection Authority (address: Czech Trade Inspection, Central Inspectorate – department ADR, Štěpánská 15, 120 00 Prague 2, web interface: www.coi.cz, www.adr.coi.cz, e-mail contact: adr@coi.cz, telephone: +420 296 366 360) or Association of Czech Consumers (address: Tř. Karla IV. 430, 500 02 Hradec Králové, web interface: www.konzument.cz, e-mail contact: spotrebitel@regio.cz, telephone: +420 495 215 266) for the purpose of out-of-court settlement of a consumer dispute.
You may exercise this right in our consumer dispute with us. You can also use the online platform set up by the European Commission at http://ec.europa.eu/consumers/odr/ to complain about our services and to find an ADR entity.